I knew that I would be arriving in Mali in the middle of the night – without a visa, having never been to Bamako before and not speaking much French! – and so I contacted Continent Tours to help with the logistics on my arrival. Right from the start, I was impressed by Continent Tours’ professionalism and responsiveness. They were quick to respond to my e-mails, spoke good English, and took away much of the stress of my first trip to West Africa. It was great to have a friendly face looking out for me when I stepped off the plane late at night after a long trip, and to have someone who knew the city well to help with the visa and get me to my hotel. Mamadou also didn’t hesitate to go the extra mile – when it turned out that my baggage had been misplaced on the flight, he immediately took responsibility for contacting the airport to get the bag back, and then sending it 600km to deliver it to me in my hotel in Mopti, so that I wouldn’t have to delay my holiday in Bamako waiting for the bag to be found. I’m so glad that I had Mamadou and Continent Tours there to help and would definitely recommend them.
Jonathan Richard Witts